SVQ 3 in Customer Service SCQF Level 6

What is special about this course?

Excellent customer service is the key to winning new and maintaining loyal customers whilst continuously monitoring and seeking to improve customer service.

This course allows individuals currently working in a Customer Service role to gain a nationally recognised qualification by providing evidence from their role to show competence in their chosen areas of study. 

There are so many individuals who have been in their job role for a number of years who know their job inside out and do it to the highest of standards, but have never had the opportunity to gain a formal qualification. If this sounds like you then this is definitely the course for you.

With the help of an assessor, you will build an electronic portfolio gathering evidence to show that you are skilled and knowledgeable in your role.

Entry requirements

No formal qualifications are required to undertake this work-based qualification.

However, applicants must be employed in a suitable post to allow them to gather evidence to show they are skilled and knowledgeable in their role.

To achieve the SVQ 3 Customer Service at SCQF level 6 you must complete seven units in total. There are two mandatory units which all candidates will need to complete.

However, the beauty of this course is that the candidate then chooses the five optional units. This allows you to choose units relevant to your role making it easy for you to gather evidence of how well you undertake the position.

How will I study my course?

  • Part Time

How long will my course last?

12 - 15 months

Where can I study my course?

    • Work Based

Start date

Flexible start date


For the latest information on fees please see our fees policy.

What can I do on completion of my course?

Candidates completing this qualification will be prepared for a promoted role within a customer service environment including customer relationship management, customer support officer, customer service delivery coordinator, customer service team leader, customer service supervisor or manager or senior customer service advisor.

Is there more information available online?

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Apply for SVQ 3 in Customer Service SCQF Level 6

I want to start in 2024/25

We are delighted that you are thinking about studying at UHI Argyll. UHI Argyll operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.