Administration: Office Skills and Services NPA

What is special about this course?

This NPA (National Progression Award) will provide you with theoretical knowledge about the modern office environment, and also allow you to have hands on experience of key pieces of office equipment. You will develop communication skills with internal and external customers and improve skills in locating, retrieving and presenting required information. The NPA may provide you with the confidence and skills for employment in a junior administrative position. Alternatively, you should be able to progress in education.

Entry requirements

As this NPA is at SCQF level 5, it would be beneficial if you had achieved word processing or IT at level 4. However, entry may be possible for those with no prior qualifications, via interview.

The course consists of a total of 3 SQA credits, or 18 SCQF credit points. The course is at level SCQF 5, as are all component units. There are 3 mandatory units:

  • Front of Office Skills - F59P 11
  • Central Services - F59S 11
  • Researching and Preparing Presentations - F5A0 11

How will I study my course?

  • Part Time

The course is classroom based, and some elements will be delivered by videoconference.

How long will my course last?


The course will require a total of 120 hours of study, and would normally be completed within one academic year.

Where can I study my course?

Start date

It may be possible to start this course in either January or August.  Please contact your local centre for more details on course start dates.


For the latest information on fees please see our fees policy.


The fee for this course will be for 3 NQ single credits

What can I do on completion of my course?

You may wish to progress to NC Administrationat level 5, which is a full-time course. Alternatively you can study a number of units from the full-time course on a part-time basis.

Is there more information available online?

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Apply for Administration: Office Skills and Services NPA

To enrol, or for further information on this course, please contact your local Argyll College Centre

We are delighted that you are thinking about studying at Argyll College UHI. Argyll College operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.