Leadership and Management

Improve Your Customer Service

The lifeblood of any successful business is excellent customer service. This also helps you gain new customers, encouraging people to return and making them more likely to recommend you so it can make a big difference to your bottom line.

This 1 day course will help you and your staff improve your customers experience and your employee’s job satisfaction.

Course content

  • Identify best practice in customer service.
  • Look at the impact of poor customer service.
  • Promote a good positive image of yourself and your business.
  • How to maintain high quality of service in challenging situations.
  • How to deal with complaints.
  • How good customer service can enhance your income.
  • Includes a Q&A session

Some things to consider

People are twice as likely to talk about bad service rather than praise good service.

It costs you a lot more to attract a new customer than as it does to keep an existing customer.

Loyal customers are likely to bring you repeat business.

 

Institute of Leadership and Management

ILM offers Europe’s broadest portfolio of leadership, management,coaching and mentoring qualifications and specialist vocational qualifications such as managing volunteers or working with social entrepreneurs.

The focus is on practical, work-based assignments as well as knowledge and theory as it’s not just what you know, but what you do that counts. This means employers will see the benefits of training and employees will be able to build a portfolio based on their work to help with future career development.